• info@foodgalaxy.com
PRIVACY POLICIES

Any contract for the supply of Grocery Delivery from this us, you agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are for your credit or debit card and that you have sufficient funds to make the payment.

Grocery Delivery, Goods and Services purchased from this site are intended for your use only and you warrant that any Goods purchased by you are not for resale and that you are acting as principal only and not as agent for another party when receiving the Services.

When ordering from this site, you may be required to provide an e-mail address and password. You must ensure that you keep the combination of these details secure and do not provide this information to a third party.

Any order that you place with us is subject to product availability, product weight and price variance, delivery capacity, and acceptance by us. When you place your order online, we will send you an email / SMS / confirmation call to confirm that we have received it. This confirmation (any of the mentioned forms) will be produced automatically so that you have confirmation of your order details. You must inform us immediately if any details are incorrect. The fact that you receive an automatic confirmation does not necessarily mean that either we will be able to fill your order. Once we have sent the confirmation email we will check availability and delivery capacity.

All prices listed on the app are approximated at the time of publication; however, we reserve the right to alter these in the future All prices listed on the app reflect the price at the time of listing. We give great care to keep them up to date. In case the price listed is not current, we will contact you to inform you about the price changes and you can choose to opt-out of the order.

Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address designated by you at the time of ordering.

All orders are delivered by our delivery channel. We will make every effort to deliver within the time stated; however, we will not be liable for any loss caused to you after you receive the delivery. If the Goods are not delivered within the estimated delivery time quoted by us, please contact our Customer Support Team first.

If you fail to accept delivery at the time they are ready for delivery, or we are unable to deliver at the nominated time due to your failure to provide appropriate instructions or authorizations, then such goods shall be deemed to have been delivered to you and all risk and responsibility about such goods shall pass to you. Any storage, insurance, and other costs that we incur as a result of the inability to deliver shall be your responsibility and you shall indemnify us in full for such cost.

You must ensure that at the time of delivery of products Delivery and/or Goods adequate arrangements, including access where necessary, are in place for the safe delivery of such goods. We cannot be held liable for any damage, cost, or expense incurred to such goods or premises where this arises as a result of a failure to provide adequate access or arrangements for delivery.

Please note that it might not be possible for us to deliver to some locations even within the defined zones. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for the cancellation of the order or delivery to an alternative delivery address

You must notify us immediately if you decide to cancel your order, preferably by phone, and quote your order number/every detail of the order possible.

We may cancel a contract due to product unavailability, product weight, and price variance or for any other reason. We will notify you if this is the case and return any payment that you have made.

In the unlikely event that our delivery team delivers a wrong/damaged/decayed item, you have the right to reject the delivery of the wrong item before receiving and you shall be fully refunded for the missing item. If the delivery team can only do a partial delivery (a few items might be not available), we will inform you or propose a replacement for missing items. You have the right to refuse a partial order before delivery and get a refund.

Where we have requested information from you to provide Grocery Delivery, Goods or Services you agree to provide us with accurate and complete information

We take complaints very seriously and aim to respond to your complaints within 3 working days.

We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our app. All prices are in Bangladeshi Taka. We may alter or vary the Terms and Conditions at any time without notice to you. Payment must be made either at the time of ordering the Delivery, Goods or Services from us by credit card or at the time of delivery by cash. Failure to pay on time will result in the cancellation of your order